Sanaa Rgb

My booking phone number change

Before I give 978903**** this need to change actually this is my current number 908058**** can be possible to update
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Geetha M N

Fast track and redtaxi amount difference

Fast Track Call Taxi - Fast track and redtaxi amount difference
Fast Track Call Taxi - Fast track and redtaxi amount difference - Image 2
I have booked to earumapalayam cvn school, but they booked for four roads culuny school. First they told Rs 140, after that received amount Rs 190, while returning time we booked for Red taxi same pick-up and drop place our received amount only Rs 113.97 why this much amount difference, i have call to the fast track staff these are the things we told and the told that we will return the amount, but they didn't take any steps i have attached the proof in message
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Loss:
$75
Anonymous
map-marker Chennai, Tamil Nadu

Poor customer service

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I booked taxi one month back and I booked taxi at early morning to airport,they confirmed the booking but in the morning before half an hour they told that no taxi available at this time and after that they given taxi half an late than the booking time.. but they have not provided the tax invoice and they sent only the drivers receipt ...I am following near about one month for the invoice to claim in our office but till now they not provided and now they are not responding to my call or my mail. Very worst customer service and I am very disappointed
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User's recommendation: Please provide tax invoice for all customers

Harm Mis

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Verified Reviewer

Overcharged.

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Day before yesterday travelled the same distance and paid 530. Today booked the same only drop and it was their fault to have booked round the trip. The driver was irritated from the starting of the ride and demanded 900 inspire of explaining. With two patients with me worst experience
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Jeeva A Gds

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Verified Reviewer
| map-marker Bengaluru, Karnataka

Driver talk abusive language.

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I weared Bluetooth headset, So I can't able to hear driver told. When I closed the door little faster. So he started shouting with me and he scolded me continuously in bad words and arguing. He asked extra money as tips. Kindly take action on him for his activities.
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Loss:
$100

Preferred solution: 1. He have to send voice msg as apology. 2. Full refund. 3. Price reduction.

Onnie Jpp

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Verified Reviewer
| map-marker Berlin, Land Berlin

Very poor service by Jeyaraj agent. It looks like he works hand and glove with vehicle owners. I will never go with Fasttrack anymore and also stop my friends

We had booked a vehicle and we rescheduled it as the flight time got changed. But the owner of vehicle called and said we have to pay extra I called Fasttrack to complain this. But the agent called Jayaraj transferred the call to the vehicle owner again.I will no more go with Fasttrack and my friends also
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User's recommendation: Clear No to fast rack

MAbdul S

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Verified Reviewer

Driver cheated us ( car no.TN13R0541)

Namaskar, I had booked a car to travel from Anna Nagar to Airport by fast track. Car no. TN13R0541 Day was Thursday 14 Dec 2023 at 1:30 AM. The Driver arrived at the right time and picked us up. After that the driver cheated on me and said that we were supposed to go to Terminal 4 but he dropped us at Terminal 2. When we asked about ,he said that Terminal 4 is closed. He lied to us because He had to take the car a little further to Terminal 4, due to which I had to walk for 1 kilometer with my parents. My father is a heart patient due to which I had to face a lot of problems. I want strict action to be taken against that driver and my payment should be returned to me which was Rs 100 more than what he had charged from me at the time of booking.
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Loss:
$735

Preferred solution: Full refund

User's recommendation: Don't believe in this type of Driver

Anonymous
map-marker Chennai, Tamil Nadu

Disappointed Worst experience

I booked an trip on immediate pick up for an emergency for my husband but the driver didn't accept my trip saying silly reasons first he told he doesn't know the drop place then he saying that my husband has drunk so he won't let him in the car is this the response v get as a customer y do we book an immediate pick we do it for an emergency only right he wasted my time for almost 1 hour...i need an answer for this complaint as soon as possible
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KS R Psh

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Verified Reviewer
| map-marker Chandigarh, Chandigarh

Fare was jacked up during the course of the ride.

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I travelled from Ashok Nagar to Chennai Central Railway Station. When I booked the cab the fare was Rs 333. When I reached Central, the bill was Rs 576. No traffic, no stoppage anywhere, but the bill was quietly jacked up. Worse than the auto guys in Chennai who atleast demand a high amount upfront and dont change later. Will not use Fast Track again & I have deleted the app.
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User's recommendation: Pls avoid using Fast Track.

Anonymous
map-marker Chennai, Tamil Nadu

Haven't received the revised amount

It's me Raji booked a call taxi and once I enter in the driver said the OTP was not accepting due to net problem .I started my journey from Balaji nagar and dropped at venkateshwara nagar. The bill amount is 100 but the driver get 280 from me and I haven't received the revised amount from your side. So just I want the revised bill amount. Vehicle no 6927.
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Anonymous
map-marker Bengaluru, Karnataka

Poor service details while booking & unnecessary waiting charges

I booked fast track on ,salem TN, 27th oct.2023.while booking no tariff details & waiting charges are given to me. But while drop waiting charges rs.80 was billed. Due to traffic jam the vehicle was delayed. But the amount collected from me . No proper response from office or driver. Very poor service.
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Siddiq A Epp

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Verified Reviewer

Extra cash take driver

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Fast Track Call Taxi - Extra cash take driver
Fast Track Call Taxi - Extra cash take driver - Image 2
Actully driver picked kandigai they drop point vandalur zoo i will travel 4 person 3 child child under 8 but the driver took too much amounts i will book that time show only 206 rs driver say you give 528 rs really too much extra cash take it very very bad service fasttrack cheating fasttrack don't book this app you will use better other app
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Loss:
$322

Preferred solution: Full refund

User's recommendation: Very very poor service and cheating my amount

Anonymous
map-marker Chennai, Tamil Nadu

Horrible car..Cheating and Fraudulence. They send you a Non-AC car and charge extra after trip ends. The calll centre person does not even care about your complaints. I am planning to file a case agai

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I was told that I would get a Sedan but what is sent is not a Sedan and THE AC IS NOT WORKING AT ALL. YOU are cheating customers...
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User's recommendation: Never, ever book cabs in Fast Track

Julie S Rzh

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Verified Reviewer

Driver attitude

Hi, Would like to get an explanation and follow up for having unsafe ride with the attitude driver. Im Mrs. Solomon and I had a ride with your fast track call taxi from Chengalpattu to Chennai on 14/5/23 1) Driver not aware of the route and when requested to check with outsiders, asking me why I dont know the route and told me that I have entered dropped off point wrongly 2) Upon checking with fast track staff Vanitha, told me that they have entered the correct location and noted the driver is so careless and singing song loudly when Im checking with your staff 3) Felt unsafe and I called my husband on video call and the driver asking why I should call my husband 4) When Im checking the way with outsider, driver interfere and told me to stop and checking other location which is away from my location (outsider told him that how come the customer asking kannikapuram and you are asking different location) 5) Upon reaching the location the driver doesnt let me remove my luggage and asked me to pay first 6) driver also threatened me that he knows, where he picked me up and he knows people over there and also At dropped off place. 7) I have called fast track line to complain and spoken to 7 different people to raise a complaint and they all focused on to pay the payment and not really listening to the issue. At last there was a person said they have taken the complaint but no details provided, again insisting me to pay fist. The call was cut off unfinished and there is no follow up I would seek for an explanation and follow up on it Your Cab details for FTP363**** Vehicle : Hatchback Driver No : 0446622**** Thank you
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Preferred solution: Apology

User's recommendation: Not everyone knows everything and the way you approach the customer makes everything whether the ride going to be smooth or end up with complaints

LOGESWARAN G Lne

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Verified Reviewer

Non receipt of bills for my travel on 23, 24 & 27.01.2023 including toll charges Rs.70+40 - Reg

Dear Sir / Madam, Self is continuously follow-up for bills for my travel on 23, 24 & 27.01.2023 including toll charges Rs.70+40. emails also sent in this regard. Please send invoice with adding toll charges Rs.70 + Rs.40 of each trip (bookings done with mobile number: 990197****) on 23.01.2023, 24.01.2023 & 27.01.2023 Pls send bills on priority. Thanks G.Logeswaran Mobile: 990197****
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Preferred solution: Travel bills with toll charges

Earlena Zie

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Bengaluru, Karnataka

Complaint register and enquiry

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Fast Track Call Taxi - Complaint register and enquiry
My vehicle is here only but who's vehicle cross the tool. Please check and report to me. My contact number 903577**** please check and inform me.
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